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Participant
January 24, 2020
Question

Photoshop elements double sided printing results in the bottom .75 inches of the page being blank.

  • January 24, 2020
  • 1 reply
  • 484 views

When printing to a new HP 9015 the bottom of the page is blank for about 3/4 of an inch. at the bottom when I use the doublesided option.

The photo files to be printed are cropped 8.5x 11 and I am printing on 8.5x 11 paper..  I am attempting to print greeting cards.  The settings previously worked fine for   my HP 8600.      If I send the print command with the single sided option it prints fine. 

 

The problem can be seen by sending two  8.5x11 file to print The error shows on the preview screen by simply changing the double sided option on and off.

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
January 24, 2020

Hi there,

That should not be happening, could you please let us know the version of Photoshop Elements and the operating system you're working on?

Also, could you please try resetting the preferences and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#Restoredefaultpreferences


Regards,
Sahil

Participant
January 25, 2020

I was able to reset as instructed.  I then reloaded the print file and had the same results as before.   

 

 The only difference in the settings is 1-page option or the 2-page option.   

 
Participant
January 25, 2020

Windows 10 Home 

version 1809

installed 9/2/2019

 

Photoshop Elements Version 17.0 (20180830.m.125874)  x64

I don't understand why the version is 17...... and yet when opens it says 2019.

 

I hope this helps.