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Correct answer Greg_S.

You probably have a redemption code that needs to be converted to a serial number.  A redemption code contains both numbers and letters.  A serial number contains only numbers.  See if this article helps you.

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Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
July 22, 2020

You probably have a redemption code that needs to be converted to a serial number.  A redemption code contains both numbers and letters.  A serial number contains only numbers.  See if this article helps you.

F
fredb51421634Author
Participant
July 31, 2020

Thank you 

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