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discordantart
discordantart
Participant
August 1, 2019
Question

Photoshop ELEMENTS ERROR "Could Not Complete The Request Because of A Problem Parsing the JPEG Data"

  • August 1, 2019
  • 2 replies
  • 452 views

I saw videos on how to fix this in the regular version of Photoshop but is there a way to fix it in Photoshop Elements? The only way I found was to open the file in 'File>Open in Camera Raw, then save image as a JPEG, then click File>Open and select the recently saved file (which will open the file in the 'camera raw' menu) and select 'Open FIle' at the bottom of that menu.

This topic has been closed for replies.

2 replies

99jon
99jon
Legend
August 1, 2019

The only permanent solution involves editing the Windows Registry. Not everyone likes messing around in the registry but it’s fairly straightforward. I’ve just created an instructional video. If you are interested, click the YouTube link below.

https://youtu.be/bg6AiD-zhMM

MichelBParis
MichelBParis
Legend
August 1, 2019

The usual way to deal with those jpegs with non standard exif metadata is to open the file in any of the free jpeg editors on your computer and to save them from that editor. Those free editors ignore most metadata.

If you choose the 'Open in camera raw' workaround, the file opens and you click 'Open'. From there you can save as jpeg. If you are concerned about the saved jpeg automatically opens in camera raw, rather save 'for web' to delete most exif metadata or in png format.

I am sorry, I have lost the unique sample of the wrong format jpeg, so I can't check now...

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