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L
larsl52966309
Participant
December 9, 2016
Question

Photoshop elements keeps popping up Software License Agreement

  • December 9, 2016
  • 3 replies
  • 887 views

PSE 11 worked well for a while after installing Lightroom, but suddenly it started to keep popping up the Software License Agreement window and will not start at all.

It might have a connection with the Lightroom mobile trial (which was not used) that expired recently.

Reinstalling the PSE 11 did not solve the problem even if there was no messages abot errors when reinstalling.

The reult was still the same, Software License Agreement window keeps popping up.

The computer is running win 7 pro 64 bit.

Any hints?

    This topic has been closed for replies.

    3 replies

    aksagarw
    Adobe Employee
    aksagarw
    Adobe Employee
    December 12, 2016

    Hi Lars,

    please try below mentioned steps

    + Go to:

    C:\Users\[YOU-RUSER-NAME]\AppData\Local\Adobe\OOBE

    + Delete file:

    _LicenseAgreement.xml

    launch the product , accept the license .let us know if you still face the issue .

    L
    larsl52966309Author
    Participant
    December 12, 2016

    Tried earlier, tried again, but the problem is still there, Software license agreement with buttons Quit and Accept.

    aksagarw
    Adobe Employee
    aksagarw
    Adobe Employee
    December 12, 2016

    have you tried below mentioned steps

    1. Close all Adobe Products including the Adobe Software License Agreements
    2. Open C:\Program Files (x86)\Common Files\Adobe
    3. Delete the SLCache folder

    if above does not work , please send me logs using below mentioned tool to aksagarw@adobe.com

    Log Collector Tool

      A
      Anwesha Dev Chaudhary
      Participating Frequently
      December 12, 2016

      Please try out the instructions mentioned in the article Unable to sign in to Photoshop Elements 12, 13 and see if it helps.

      Thanks,

      Anwesha

      L
      larsl52966309Author
      Participant
      December 12, 2016

      No success, and as I earlier mentioned, there is no sign in screen shown, only the Software license agreement with buttons Quit and Accept.

      99jon
      99jon
      Legend
      December 9, 2016

      Normally you can click “Sign-in”

      Click the button “licence this software” and enter your PSE11 serial number

      This should only be required one time.

      L
      larsl52966309Author
      Participant
      December 12, 2016

      Well, this is not a normal situation, the only available buttons are QUIT and ACCEPT, if I press accept then the dialog box keeps popping up again and again.

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