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victorias2737589
Participant
December 27, 2017
Question

Photoshop Elements Malware???

  • December 27, 2017
  • 2 replies
  • 1833 views

I bought Photoshop Elements and Premier Elements and every time I try to download Elements it is saying "Malware Detected" and erasing the app from my computer before I can even do anything. I have a Windows 10 and the Windows Defender is what is deleting the software. I can override it and allow the app to download but I am afraid that I will end up with malware on my computer. Please help. What should I do?

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    2 replies

    F
    florencet1955187
    Participating Frequently
    February 10, 2018

    Exactly same problem with AVG on februar 2018 10 !!!!!!

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    December 27, 2017

    Try downloading from here:

    Download Photoshop Elements | 2018, 15, and 14

    Download Adobe Premiere Elements 2018, 15, 14, 13, 12, 11, 10

    B
    BigBen2010
    Participant
    February 9, 2018

    I am also getting the malware warning that prevents me downloading Photoshop Elements 18. Avast says win32:malware-gen detected. This includes from the site you mentioned, Jeff.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    February 10, 2018

    It's very unlikely that there is malware or really harmful software embedded in any adobe products one downloads directly from the adobe site, since adobe checks there servers on a regular basis.

    Probably a false positive in Avast, so contact them and see what they say.

    https://support.avast.com/en-us

    https://www.avast.com/en-us/false-positive-file-form.php

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