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M
marinas83619124
Participant
July 15, 2017
Question

Photoshop Elements on MacBook - Crashing, saying no RAM available?

  • July 15, 2017
  • 1 reply
  • 389 views

I had Adobe photoshop elements 10 on my PC. When I got my new MacBook, I uninstalled it on the PC and reinstalled it on my MacBook.

Now, when I'm using it, PSE often freezes and says I cannot open or save files because there is not enough RAM available.  This laptop is completely new and there is much memory available on it.

It has also crashed twice, making me lose my work completely and will not restore it.  I need photoshop for my job.  Not sure why this is happening when the same product did not have this happen on my PC.  What can I do?

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1 reply

A
Anwesha Dev Chaudhary
Participating Frequently
July 15, 2017

Please try out the instructions mentioned in the article T​ips to enhance Photoshop Elements performance​

Let us know if you need further assistance.

Thanks,

Anwesha

M
marinas83619124Author
Participant
July 16, 2017

Hi, I followed the steps this morning and it was working fine.  Now I am using photoshop again tonight and I have 3 files open and I'm getting the RAM error.  I closed everything and simply tried to open 1 file, still getting the error.

neeraj chaudhary
Adobe Employee
neeraj chaudhary
Adobe Employee
July 18, 2017

HI ,

Follow these steps.

1.Quit the application.

2.Go to /Users/[user name]/Library/Preferences/Adobe Photoshop Elements 10 Settings

3.Rename this folder to Adobe Photoshop Elements 10 Settings_old

4. Now relaunch the application.

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