Photoshop Elements opens, but menus are blank

Another computer of mine that also has Windows 10 CU does not have this problem. I copied all the fonts from that computer on to a USB drive and pasted all those fonts into Control Panel -> Fonts on the computer that has the problem. After restarting Windows, the problem went away! Hopefully, it will stay away.

The solution from Anton certainly looks very good at first sight - I'm seeing my menus again - and is pretty easy to do. On a PC, use the Notepad program to make your new file as a plain .txt file, then (after you have saved the file), change the file extension to be .reg rather than .txt . You can do that by right-clicking the file icon and selecting 'Rename', then just change the last three letters (after the DOT) to reg. You might need to change your Control Panel settings (File Explorer Options>>Show or hide file extensions) so that you can see the extension and change it.

Thanks Anton :-)

Yep, I have been having the same issue. Spent nearly 2 hours on another chat with someone today. They told me it was a C:Drive issue and nothing to do with Adobe and told me to come to the forum where I find I am not alone. I hope Adobe are able to find a solution to this.

I just came down with this problem (PRE 9, Windows 10). I was working with PSE & PRE all week without problem, then on Friday (8/11/17) the drop-down menus in the Editor disappeared, and are garbled in Organizer. Distinctly different (see image below). However, the PRE menus are still fine.

Hi

Yesterday i try to reload a pack of font and tryed to open pse , but this are always with the empty menu bar but i not rebooted the pc after the font upload

And

I have a microsoft update yesterday and now the menu reappears sundenly

I dont know if its the download from the font pack or the windows update  but now its working

I hope this will come like before with the update only by yours

I somebody can try only with the update

Thank you

I found something that works for me!!!  I've read through several forums and tried all of the suggestions. None of them worked until this.  It's still a little annoying but not all that difficult.  It seems that the fonts <Photoshop Large Regular> and <Photoshop Small Regular> are removed, altered or otherwise made unusable by one of the several recent Microsoft builds/updates.  If you check your fonts folder, you'll find that the 2 fonts are listed but they report a size of "0".

Each reboot causes the same action (font corruption).  I keep the two fonts on a flash drive and copy them back into the system fonts folder on reboot.  Of course I then have to reboot again. But it works!

It certainly isn't an ideal solution.  But it reality, it takes me about a minute and a half to get my Photoshop up and running (copying fonts and rebooting).  I'll keep my editorial comments about Microsoft and Adobe to myself.  But I'll say this... it seems like a fairly easy permanent fix if either of them was interested.

After I thought that the Blank Menu problem is fixed by uninstalling KB4025342, I discovered that the problem came back again even after I uninstalled KB4025342. This happened after I started up my computer this evening. I also tried uninstalling KB4025376 since it was installed on July 12 which was almost the same day when the other update was installed. The  KB402537 is a Security Update for Adobe Flash Player and this did not fix the problem.

Now, Microsoft Windows discovered that the system was missing KB4025342 and KB4025376 and it had to reinstall this because it would make my system vulnerable since this was a Security Update. I then reinstalled both updates. After the software updates were reinstalled and after the system was restarted, the PSE9 started working again even if it had the KB4025342 and KB4025376 security updates.

Just for kicks, I decided to restart my system to see if the problem will reappear. Sure enough, the Blank Menu problem happened again. This indicates that I and the other fellow was mistaken that uninstalling KB4025342 and KB402537 would fix the problem. It is frustrating because we are now back to square one.

It appears that this is an Adobe Problem since removing any of Microsoft's updates does not fix the problem. I found out that this problem is happening from Adobe PSE 9 to 15 and there are no fixes at this point. It is so frustrating that None of the Tips and Suggestions offered to work around this problem DO NOT Work so don't bother following them.

I also noticed that when the label "Create a New Adobe ID" appears beside the "Sign In" label at the top, this means that the PSE9 is working fine. However if the  label "Create a New Adobe ID" does not appear beside the "Sign In" label at the top, this means that the PSE9 wasn't working for it doesn't have the menus and it would crash if you try to do anything else like resizing the window.

Would this observation help the Adobe Tech Support in fixing this problem?

I tried almost all of the Tips and Suggestions to resolve the Blank Menu problem and NONE of them work. It was so frustrating to uninstall and reinstall PSE9 and follow all of those suggestions.

However, I came across stevef85408950's suggestion to uninstall the KB4025342 for it worked for him. I checked my Update history and this latest Security Update was installed on July 11 2017. This makes sense because I didn't have any problems the last time I used PSE9 sometime between July 4 - 7 and I encountered the Menu problem and the PSE9 crashing on July 16 and 17. PSE9 worked like a charm after I removed KB4025342. Thus, I urge you to try it out.

BTW, I'm not sure if the removal of KB4025342 Security Update will cause, but at least, PSE9 is working again.

WOO HOO!  kb4025342 fixed it for me.  Nothing in the text says it should have, but it did.  I'm still at PSE9, so it might help everyone else having  the problem too.

I doubt it's the fonts. We cannot install fonts on the computers in our company without an administrative account. The only change that happened at the same time as this problem was the latest Windows Version update. Besides, how would a bad font prevent the entire user interface from loading?

If you want to give it a shot, you can reset your fonts by opening control panel and clicking Appearance and Personalization, click Fonts, and then click Font settings on the left pane. Then you can click the button that says "Restore default font settings"