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T
THuckabay
Known Participant
October 10, 2017
Question

Photoshop Elements Organizer 2018's Slideshow Feature is UNSTABLE and crashes repeatedly

  • October 10, 2017
  • 1 reply
  • 4357 views

I have found it essentially impossible to create a slideshow through Photoshop Elements 2018's Organizer.  The slideshow creation module crashes every single time, and that is on a clean installation.  I'm disappointed that Adobe would release this feature-poor and buggy slideshow module.  It is much worse IMO than the slideshow features of Elements 13's Organizer, for example, and it crashes predictably as well.  This release, at least of the slideshow feature, makes a very poor impression where Adobe and its QA folks are concerned.

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 10, 2017

    Hi,

    Sincere apologies for the issue you're facing.

    Are you on Windows platform? If yes, then the issue might be due to Lava Soft Ad-ware. Please follow the instructions in following article to uninstall Web Companion app:

    Troubleshoot slideshow and video playback issues

    Please let me know whether it works for you or not.

    Thanks,

    Arshla

    T
    THuckabayAuthor
    Known Participant
    October 10, 2017

    No, Arshia, I do not use Lava Soft Ad-ware.  Your suggestion is incorrect.  The Slideshow feature of Elements Organizer 2018 is UNUSABLE, and needs to be seriously debugged and reworked.

    S
    Community Manager
    SurendraPalCommunity Manager
    Community Manager
    October 10, 2017

    Hi Timothy,

    Couple of queries here:

    1. Which OS are you using? Please specify (Win10 or Win8 or Win7 or Mac 10.12 etc.)
    2. What are your exact steps? I mean is it as simple as that you select some media (say 2 images) and click on 'slideshow' and application crashes.
    3. Please attach snapshot of the stage at which it is crashing.
    4. If possible, please share a video showing your exact steps.
    5. Are you able to launch Search dialog or instant fix dialog correctly or if there are any issues?
    6. Are you able to play video files correctly?
    7. Please enable crash logs on your machine. Detailed steps are present in 'Enabling crash dumps on Windows7 or later:' section of my blog: Photoshop Elements (PSE) knowledge base. Once you have the crash logs, please upload them to a dropbox location that I have shared with you.

    Please let me know if there are any queries.

    ~Surendra

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