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Massimo21880267fja3
Participant
November 22, 2021
Question

Photoshop Elements Organizer 2022 - menu a discesa drop-down menus

  • November 22, 2021
  • 4 replies
  • 919 views
 

the drop-down menus in adobe elemnts organizer 2022 do not open

      This topic has been closed for replies.

      4 replies

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      September 4, 2022

      @Patricia25844793ykle, you haven't told us what you have tried.  If you are on Windows, do you have auto-hide task bar turned on?  If so, turn it off.

      Don't know what you mean by no response from customer service.  If you are outside the US, customer service hours are limited to normal workdays.  This is a user to user forum.  So, obviously, we cannot help you with getting a refund. 

      You can start a chat session with Adobe Support by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  The hours of support operation are listed in the telephone number link I have provided.

      J
      Jean-François25846813r1pu
      Participant
      September 4, 2022

      I confirm the bug and solution suggested by Massimo21880267fja3 and greyman46 :

      I run PS Elements 2022 v20.0 under Windows11, and the menu items are still not visible unless minimizing the screen... or switching to "places" (lieux, in french) view and then back to classic view. Still a bug to be fixed then

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      November 29, 2021

      This may be a possible performance issue.  I see from your screenshot that the program has started to perform face recognition on a large catalog.  Try pressing Ctrl+K to get to the preferences dialog and turn off all Media Analysis.  See whether that makes a difference.  If it does, you are just going to have to be patient if you want face recognition and other media analysis to be performed.  I suggest leaving the computer on overnight while the process moves forward.  Depending on your computer specs., it may take several days for a catalog your size.

       

      BUT, it also appears that the analysis is taking place on an old catalog.  Did you try to convert your most recent catalog from an older version of Elements?  If so, the conversion would have converted all face recognition information previously conducted.  Please let us know the history of your catalog management.  It may be possible that there is a simpler solution to your problem.

      P
      peterw1952
      Participating Frequently
      November 29, 2021

      Hi

      Have turned off face recognition which I have never bothered using even on my old catalogue (from elements 12.)

      I have reset all face data too.

      Doesnt seem to make any difference, menus still wont open 😞

      When my mouse hovers over the menu titles  (File, Edit etc) I get a white box around the menu title but to action - could something be corrupted??

      M
      Massimo21880267fja3Author
      Participant
      November 30, 2021

      Io ho lo stesso problema tanto è vero che ho iniziato questa discussione nel forum. Comunque nel mio caso il problema stranamente si presenta solo a schermo intero mentre se lo ridimensiono anche di pochissimo i menu compaiono normalmente. A questo punto penso si tratti di un #bug del programma

       

      I have the same problem so much so that I started this discussion in the forum. However in my case the problem strangely occurs only in full screen while if I resize it even a little the menus appear normally. At this point I think it is a #bug of the program

       

      A
      Community Manager
      aaron_vijayan17113048Community Manager
      Community Manager
      November 29, 2021

      Hi,

       

      Thank you for reaching out on the PSE forums. Could you please share more details, which menu exactly and if possible a screenshot as well?

       

      Thanks and regards,

      Aaron

      P
      peterw1952
      Participating Frequently
      November 29, 2021

      OK, this is crazy - when I click on any of the menu items top left or right click on any image nothing happens and I cannot see the dropdown menus at all BUT when I take a screenshot I can see the menus??? Whats going on please help

      P
      peterw1952
      Participating Frequently
      November 29, 2021

      This shows what I see on the screen....

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      November 22, 2021

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop Elements forum so that proper help can be offered.

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