Anonymous

Answered

Photoshop Elements Organizer crashes on importing

Forum|Forum|1 year ago
August 18, 2024
6 replies
1115 views

This is the first time I am trying to use Photoshop Elements. I am trying to import a folder with pictures on my Windows PC. This is the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Elements Organizer" applicationVersion="24.0.0.0" build="24.0 (20240531.Git.master.e2ec2d0)" source="Windows-Client" crashType="n/a">
<time year="2024" month="8" day="18" hour="15" minute="44" second="2" timeoffset="60" timezone="W. Europe Summer Time"/>
<user guid="a717ee35-a54e-4750-a37d-fb9082c8b492"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="de-CH" ram="65254" machine="Intel(R) Core(TM) i7-14700F" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="28" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 OEM" description="NVIDIA GeForce RTX 3050 OEM" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2508&SUBSYS_C97C1028&REV_A1\4&105DFA6F&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000140EAF6A3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000140EAF6A3" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="1" address="0x0000000140EAEB5D" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="2" address="0x0000000140EA861A" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="3" address="0x0000000140F19BFE" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="4" address="0x0000000140E73460" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="5" address="0x0000000140E736CE" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="6" address="0x0000000140E73A89" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="7" address="0x0000000140F1E7E5" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="8" address="0x0000000141355FC3" symbolname="getRIM2"/>
<stackStatement index="9" address="0x0000000140FAA9DC" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="10" address="0x0000000140FA9BA4" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="11" address="0x0000000140FA9785" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="12" address="0x0000000140FA9EBD" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="13" address="0x0000000140F14847" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="14" address="0x0000000140D80204" symbolname="terminateICI"/>
<stackStatement index="15" address="0x0000000140DD6540" symbolname="RevelCatalogInfo::operator="/>
<stackStatement index="16" address="0x00007FFE6AE12CA7" symbolname="QObject::qt_static_metacall"/>
<stackStatement index="17" address="0x00007FFE6A095DDF" symbolname="QAction::activate"/>
<stackStatement index="18" address="0x00007FFE6A1EBFE8" symbolname="QMenu::actionGeometry"/>
<stackStatement index="19" address="0x00007FFE6A1EBDC3" symbolname="QMenu::actionGeometry"/>
<stackStatement index="20" address="0x00007FFE6A1F15A1" symbolname="QMenu::mouseReleaseEvent"/>
<stackStatement index="21" address="0x00007FFE6A0C7AD2" symbolname="QWidget::event"/>
<stackStatement index="22" address="0x00007FFE6A1ED587" symbolname="QMenu::event"/>
<stackStatement index="23" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="24" address="0x00007FFE6A0A2890" symbolname="QApplication::notify"/>
<stackStatement index="25" address="0x0000000140C87D8F" symbolname="std::allocator<char>::max_size"/>
<stackStatement index="26" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="27" address="0x00007FFE6A0A5B75" symbolname="QApplicationPrivate::sendMouseEvent"/>
<stackStatement index="28" address="0x00007FFE6A0EFEFA" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="29" address="0x00007FFE6A0EE4BE" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="30" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="31" address="0x00007FFE6A0A39F3" symbolname="QApplication::notify"/>
<stackStatement index="32" address="0x0000000140C87D8F" symbolname="std::allocator<char>::max_size"/>
<stackStatement index="33" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="34" address="0x00007FFE685F3339" symbolname="QGuiApplicationPrivate::processMouseEvent"/>
<stackStatement index="35" address="0x00007FFE685DECC0" symbolname="QWindowSystemInterface::sendWindowSystemEvents"/>
<stackStatement index="36" address="0x00007FFE6AE3C844" symbolname="QEventDispatcherWin32::processEvents"/>
<stackStatement index="37" address="0x00007FFE7C7436A9" symbolname="qt_plugin_query_metadata"/>
<stackStatement index="38" address="0x00007FFE6ADEFBCC" symbolname="QEventLoop::exec"/>
<stackStatement index="39" address="0x00007FFE6A1EDAC0" symbolname="QMenu::exec"/>
<stackStatement index="40" address="0x00007FFE6A1ED85B" symbolname="QMenu::exec"/>
<stackStatement index="41" address="0x00007FFE6A1FEEC2" symbolname="QPushButton::~QPushButton"/>
<stackStatement index="42" address="0x00007FFE6AE12CA7" symbolname="QObject::qt_static_metacall"/>
<stackStatement index="43" address="0x00007FFE6A16F321" symbolname="QAbstractButton::clicked"/>
<stackStatement index="44" address="0x00007FFE6A16FD67" symbolname="QAbstractButton::mousePressEvent"/>
<stackStatement index="45" address="0x00007FFE6A0C7ABC" symbolname="QWidget::event"/>
<stackStatement index="46" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="47" address="0x00007FFE6A0A2890" symbolname="QApplication::notify"/>
<stackStatement index="48" address="0x0000000140C87D8F" symbolname="std::allocator<char>::max_size"/>
<stackStatement index="49" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="50" address="0x00007FFE6A0A5B75" symbolname="QApplicationPrivate::sendMouseEvent"/>
<stackStatement index="51" address="0x00007FFE6A0F053A" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="52" address="0x00007FFE6A0EE4BE" symbolname="QSizePolicy::QSizePolicy"/>
<stackStatement index="53" address="0x00007FFE6A0A4970" symbolname="QApplicationPrivate::notify_helper"/>
<stackStatement index="54" address="0x00007FFE6A0A39F3" symbolname="QApplication::notify"/>
<stackStatement index="55" address="0x0000000140C87D8F" symbolname="std::allocator<char>::max_size"/>
<stackStatement index="56" address="0x00007FFE6ADF379A" symbolname="QCoreApplication::notifyInternal2"/>
<stackStatement index="57" address="0x00007FFE685F3339" symbolname="QGuiApplicationPrivate::processMouseEvent"/>
<stackStatement index="58" address="0x00007FFE685DECC0" symbolname="QWindowSystemInterface::sendWindowSystemEvents"/>
<stackStatement index="59" address="0x00007FFE6AE3C844" symbolname="QEventDispatcherWin32::processEvents"/>
<stackStatement index="60" address="0x00007FFE7C7436A9" symbolname="qt_plugin_query_metadata"/>
<stackStatement index="61" address="0x00007FFE6ADEFBCC" symbolname="QEventLoop::exec"/>
<stackStatement index="62" address="0x00007FFE6ADF2764" symbolname="QCoreApplication::exec"/>
<stackStatement index="63" address="0x0000000140C5B0C9" symbolname="std::basic_string<char,std::char_traits<char>,std::allocator<char> >::insert"/>
<stackStatement index="64" address="0x0000000141758727" symbolname="Utils::FileUtils::DeleteDirectoryAtPath"/>
<stackStatement index="65" address="0x0000000141749DAA" symbolname="COMOutlookStubImpl::Init"/>
<stackStatement index="66" address="0x00007FFF23A7257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="67" address="0x00007FFF2520AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0xFFFFFFFFFFFFFFFF"/>
<register name="RCX" value="0x0000000000880000"/>
<register name="RDX" value="0x0000001E1B3ACC90"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00000000007F28B0"/>
<register name="RSP" value="0x00000000007F2250"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x0000000140EAF6A3"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Windows

Correct answer

Converting mov and heic file with iMazing (free utility) before import resolved the "0xc0000005" crash.

Anonymous

Two weeks later the application received an update. Unfortunately it still crashes. I have noticed that it crashes when importing heic files only on Windows. So I might try to convert them before import using something like iMazing converter.

Anonymous

Correct answer

Converting mov and heic file with iMazing (free utility) before import resolved the "0xc0000005" crash.

Anonymous

I also found another workaround. It seems The import is crashing because of a memory leak. I have 128 GB of RAM and it still crashes. I have found that it is better to separate the files you want to import in small batches.
I used the following script to split everything under E:\Takeout_old (including subdirectories) in small subdirectories with maximum 1000 files each

E:\Takeout_new_organized\Folder1

E:\Takeout_new_organized\Folder2
etc

$source = "E:\Takeout_old"  # Source directory
$dest = "E:\Takeout_new_organized"  # Destination directory

# Create the destination directory if it doesn't exist
if (!(Test-Path -Path $dest)) {
    New-Item -ItemType Directory -Path $dest
}

$i = 0; $j = 1
Get-ChildItem -Path $source\* -Recurse | ForEach-Object {
    $newDir = Join-Path $dest ("Folder" + $j)
    if (!(Test-Path -Path $newDir)) {
        New-Item -ItemType Directory -Path $newDir
    }
    $newFileName = $_.BaseName + "_" + $i + $_.Extension 
    Copy-Item $_.FullName -Destination (Join-Path $newDir $newFileName) # Changed to Copy-Item
    $i++
    if ($i -eq 1000) {
        $i = 0; $j++
    }
}

You might customize the script as you need.

Please note that I am user just like you, I offer no warranty, please test before.

Anonymous

I uninstalled this crap and I'm looking for alternatives.

Glenn 8675309

Legend

Buh bye.

Anonymous

Very useful answer, Adobe fanboy.

Anonymous

I was able to load the photos in smaller batches. This looks like an instability issue when running long imports and it crashes in PhotoshopElementsOrganizer!RevelCatalogInfo

Anonymous

I must mention that on my PC I am running other long running processes regularly and Adobe Organizer is the only one which ever crashed in months.

Anonymous

Without being an expert I attached WinDbg to the Organizer and this is what happend when crashing

.../...

<12436> <HEVC> <5> CreateSourceReader 0
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3138): C++ EH exception - code e06d7363 (first chance)
(2fb4.3138): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
<12436> <HEVC> <5> CreateSourceReader 0
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): C++ EH exception - code e06d7363 (first chance)
(2fb4.3094): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
PhotoshopElementsOrganizer!RevelCatalogInfo::operator=+0xf2ce3:
00000001`40eaf6a3 42803c0200 cmp byte ptr [rdx+r8],0 ds:0000001e`5e3c4000=??

Glenn 8675309

Legend

In the past, users have reported crashes, and sometimes the cause has been a file with an odd name- often containing special characters that are sometimes rerved for the operating system (#%>!-- things like that).

Anonymous

Thanks for trying to help!

The last file I see on the screen when it crashed this time is 417740F1-4F6D-43DC-BF1F-0494A0FC1D7C.heic

The file names are generated by Google because these files have been downloaded using Google Takeout. Almost all of them have this file name format.

Anonymous

I have disabled GPU acceleration but it still crashed

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