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Question

Photoshop Elements (PSE) 2024 Cannot Activatee / Sign-In / Brower Update Issue

Forum|Forum|1 year ago
November 18, 2024
3 replies
465 views

We are stuck and cannot activate Photoshop Elements 2024 after purchasing a license.

My company's IT purchased Photoshop Elements 2024 for me as a standalone license. I can see the serial number (or registration key) in my "products" in the adobe account (web).

However, we cannot log-in / activate the PSE 2024 product after installation.

-- We do not see a prompt to activate the license during installation.

-- When loading PSE 2024--it's asking us to log into Adobe Account, but we get stuck in "Update Browser" screen. Super frustration--as we have spent hours on this. Including uninstalling and re-installing and re-downloading the exe file.... Windows is up-to-date (including restarting), Chrome (default browser) is up-to-date, and Edge is up-to-date.

Anyone with thoughts?

Note: We do have Adobe Creative Cloud on this computer and have Adobe Acrobat Pro / Adobe for Teams. I mention this b/c I read that some people found solutions (in earlier versions of PSE) for installing Creative Cloud. I'd rather not have to "try" to uninstall and re-install CC and affiliated subscriptions.

A

Admirable_friends7392

Participant

Did you ever get this resolved? We have a similar problem.

L

lin_at_mullerAuthor

Participant

Never resolved this unfortunately. I don't know if it is "by design" that Elements is meant to be personal and Creative Suite is meant to be professional, so Elements cannot active on a business computer. The only *possible* solution that we have not attempted is completed Uninstalling Creative Cloud from my work computer, and then installing Elements first before reinstalling Creative Cloud. Given the cost of the Elements Software, the resources of time already far exceeded the value of that software.

Greg_S.

Community Expert

Try offline activation as discussed in this Adobe HelpX article. Although it refers to Elements 2019, it should also work for Elements 2024.

Is the possible problem that the software was purchased under your employer's account or a non-personal license? You can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

L

lin_at_mullerAuthor

Participant

Unfortunately, chatting with support didn't help. They ended up just sending me a series of "step-by-step" self help.

Glenn 8675309

Legend

Many companies, and schools, block pop-ups automatically in a users browser. I suspect that this is the case with your account. Check with a network admin and have them "unblock" pop ups on your account- for even just an hour. They do it on their end. You then probably will have to log out of the company / school computer, log back in. and restart your browser.

L

lin_at_mullerAuthor

Participant

Appreciate the response. Unfortunately that wasn't the solution.

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