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Shannon222543173xpq
Participant
January 9, 2022
Question

Photoshop Elements purchase from Dell

Hi,

I purchased a laptop from Dell and added Adobe photoshop elements. I've been promted to put in my redemption code 3 times because the product "is not licensed" and I am again being asked to enter the code today. Will I need to do this every time I use it, or can this problem be fixed? Why isn't it registering my product and remaining as so?

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    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 9, 2022

    You use a redemption code once to get a serial number

    Redemption Code https://helpx.adobe.com/download-install/kb/redemption-code-help.html

     

    You use the serial number to register/activate the program

    A serial number is 6 groups of 4 numbers
    Such as 1234-5678-1234-5678-1234-5678

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    Shannon222543173xpqAuthor
    Participant
    January 10, 2022

    Hi, 

     

    when I enter the redemption code I do not get a serial number.

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    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 10, 2022

    Have you followed the Dell instructions to obtain your serial number for Adobe software purchased with your computer?

    https://www.dell.com/support/kbdoc/en-au/000177712/how-to-install-your-adobe-software

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