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Participant
January 20, 2021
Question

Photoshop Elements reactivation

  • January 20, 2021
  • 2 replies
  • 201 views

I had to replace my motherboard after it failed. When I re-installed Photoshop Elements 14 I receive a message that says that I need to deactivate it from my old computer, which i cannot do.

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2 replies

Peru Bob
Community Expert
Community Expert
January 20, 2021

Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Greg_S.
Community Expert
Community Expert
January 20, 2021

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.  They will deactivate all computers on your account and you can then activate on your new MoBo.