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Participant
October 24, 2018
Question

PhotoShop Elements-Redemption Code

  • October 24, 2018
  • 3 replies
  • 1703 views

I bought Adobe Photoshop Elements 2018 from Wal Mart.  I'm just getting around to installing.  It will not take my redemption code.  Any advice is appreciated.

Thank You

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    3 replies

    VipinGupta
    Adobe Employee
    Adobe Employee
    October 25, 2018

    Exact steps to get your serial key using the redemption code:

    • Sign in or create an Adobe ID.

    • Enter the redemption code, and then click Redeem.

    • Make a note of the displayed serial number.

    • Enter the serial number when prompted during installation/ Trial period.

    • Save the redemption code for future access to your serial number in case you require to reinstall the software.
      Thanks
      Vipin
    davidc54330791
    Participant
    December 27, 2018

    I did that and got this message: The code you entered is invalid  Please try again.  This is a product out of the box.  Tech support is  a no show.  Will have to return to best buy.

    VipinGupta
    Adobe Employee
    Adobe Employee
    January 2, 2019

    If you are having troubles converting your redemption code to a serial number, please check the redemption code with the vendor from where you have bought the software.

    In case if you have successfully generated your serial key using the redemption code, and now you are not able to use it to license the software, then let us know. We will try to investigate the issue and help you out with a solution.

    Thanks

    Vipin

    Peru Bob
    Community Expert
    Community Expert
    October 24, 2018
    99jon
    Legend
    October 24, 2018

    The redemption code must be converted to a serial key.

    Go to the link get serial and enter the numbers & letters.

    A serial key commencing 1057 should be generated - 24 digits - all numbers and no letters for licensing.