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Participant
November 17, 2017
Question

Photoshop elements stopped working since windows 10 update

  • November 17, 2017
  • 1 reply
  • 341 views

Hi

i have had photoshop elements 7 on my admittedly old laptop for a good few years and it has worked perfectly. Until I recently updated windows 10. Now it will not open properly. I have tried uninstalling and reinstalling a few times between restarts etc but nothing works.

I have read online that it’s a common problem after updating. I would upgrade to the latest version if I thought it would work however im not sure if my computer is set up for it.

In the “system type” section it says the following:

32-bit Operating system, x64-based processor. Does this mean that my computer isn’t set up for the latest version of elements? As I have read elsewhere that it has to be 64-bit.

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    1 reply

    Participant
    November 17, 2017

    Anyone??

    Adobe Employee
    January 12, 2018

    Please try clearing preferences. See instructions at Preference file locations for Photoshop Elements and Premiere Elements