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November 14, 2017
Question

Photoshop Elements Support Options Available?

  • November 14, 2017
  • 1 reply
  • 245 views

[Moderator moved from Photoshop General Discussion to Photoshop Elements.]

I'm going to be installing and activating Photoshop Elements 15 later this week when I get my new computer. Is phone support included and for how long? What is the support available? Does the support period begin up upon activating the software or when it was purchased? Thank you.

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    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    November 14, 2017

    What do you mean by Phone Support?

    2015 is an older version.  2018 is the current one.

    As far as I know, Adobe offers no direct phone support on older software.  And in general, very little help beyond software purchase, activation and deactivation issues.

    • If you need help with installing, there are online tutorials for that.
    • If you need help with using the software, there are online tutorials for that, too.
    • And of course here is 24/7 help from fellow product users in the community forums to which you have posted this.
    Nancy O'Shea— Product User & Community Expert