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Ceclea
Participant
November 15, 2019
Question

photoshop [elements] uninstalled its self

I have had this PC for over five years it came with photoshop pre-installed as part of a bundle I have never had any problems with it until today I went to make some stationary on it and it is completely gone went to programs/apps GONE searched it up in contra GONE left-clicked on a photo I know I edited with adobe to "open with"GONE went to the windows store to re-download it wants me to pay and no way to re-download what I had already paid for GONE . if there is something I missed please let me know as I need it back for school asap.

 

 

[Title edited to include Elements and moved to PS Elements from Photoshop by moderator.]

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3 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
November 15, 2019

Was it CS6 or earlier, it may not have been a licensed copy?

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CecleaAuthor
Participant
November 15, 2019

No oldest edited photo I could find on my pc said 2016

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Test Screen Name
Legend
November 16, 2019

Ok, it doesn't say you had Photoshop, but Photoshop Elements, a different app. Important difference. Apps need to be reinstalled sometimes, it's normal, and you should expect the PC supplier to give you what you need. If they didn't, contact them.

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