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Participant
May 9, 2024
Answered

Photoshop elements upgrade licene 2023 t0 2024: is 2023 still licensed ?

  • May 9, 2024
  • 8 replies
  • 2595 views

If I purchase the Photoshop elements upgrade licene from 2023 t0 2024, is 2023 still licensed so that i can reinstall it on one of my older machines?  Will I have 2 separate serial numbers? 4 machines total in use?

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Correct answer John Waller

Thanks @Jeffrey_A_Wright .

 

So full license = 1 license, 2 activations.

 

Upgrade license extends (or upgrades) the same full version license with 2 activations to the new version.

 

The upgrade version must be used on the same device as the previous version since they're both tied to the same license,

8 replies

Greg_S.
Community Expert
Community Expert
May 18, 2024

Thanks, @Jeffrey_A_Wright, for the more complete explanation.  It will help us give better advice to users on this forum.  Clearly, there will be situations where I will recommend that the user not bother with the discounted upgrade.

Greg_S.
Community Expert
Community Expert
May 17, 2024

@FrankFOS, just to confirm the answer to the question you posed in the title of your post, each version of Elements works independently of another.  Like Michel, I currently have Elements versions 4, 6, and 10 through 2024, all activated and working on my current machine.  Versions 4 and 6 were probably upgrade versions.  Not sure about that.  But I have never heard of any user not being able to use a prior version when purchasing a discounted upgrade.  I still don't know the answer to your real question.

Greg_S.
Community Expert
Community Expert
May 17, 2024

I'm sorry @Jeffrey_A_Wright.  I understand that your posted comment indicates that Adobe wants Elements upgrade discount purchasers to only use the new version on a previously licensed machine.  But other than the dozen or so potential purchasers who may see this post, I know of nothing in the publicly available information that discloses that fact.  The link you have provided does not. 

 

I have just skimmed through my Elements 2024 License Agreement and the only provision that may remotely involve this question says the following:

 

5. Updates.

If the Software is an Update to a prior version of Adobe software (the “Prior Version”), then Customer’s use of this Update is conditional upon its retention of the Prior Version. Therefore, if Customer validly transfers this Update pursuant to Section 4.6, the Customer must transfer the Prior Version along with it. If Customer wishes to use this Update in addition to the Prior Version, then Customer may only do so on the same Computer on which it has installed and is using the Prior Version. Any obligations that Adobe may have to support Prior Versions during the License Term may end upon the availability of this Update. No other use of the Update is permitted. Additional Updates may be licensed to Customer by Adobe with additional or different terms.

 

We are not talking about UPDATES here.  We are talking about UPGRADES.   And that is the term that is consistently used in your post and the linked pages you have given.

 

 

 

Greg_S.
Community Expert
Community Expert
May 16, 2024

@Jeffrey_A_Wright:

@Peru Bob and @John Waller can't both be right.  The issue is whether the user who upgrades can continue to use the qualifying product on two machines and the upgrade product on two other machines.  The HelpX document you link does not explicitly answer that question.

Jeffrey_A_Wright
Community Manager
Community Manager
May 17, 2024

@Greg_S. to qualify for upgrade license you need to have a previous full-version license. That full-version license is then tied into licensing to allow to use the upgraded version. You can't sell the now unused previous full version license, and the number of allowable uses is now transferred to enable the upgrade license.

 

You are correct, @Greg_S. Much of our documentation about the Eligibility process is no longer available or is only available to Adobe employees in internal documentation. Changes have also been implemented that used to allow cross-platform swaps and other licensing changes, but those are also no longer available. The opening in https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html provides the best explanation about how upgrade licenses work that is applicable to individuals.

 

Elements is also a bit murky, as Adobe has hosted a number of programs where we have provided full licenses for Elements at discounted prices while transitioning or ending the life of other software titles and services.

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
May 17, 2024

Thanks @Jeffrey_A_Wright .

 

So full license = 1 license, 2 activations.

 

Upgrade license extends (or upgrades) the same full version license with 2 activations to the new version.

 

The upgrade version must be used on the same device as the previous version since they're both tied to the same license,

Peru Bob
Community Expert
Community Expert
May 10, 2024

It is my understanding that the two versions are independent of each other and that two activations for each are allowed, the only difference being a price break and that the newer version is not eligible for a license transfer.

 

@Jeffrey_A_Wright  can you please clarify?

Greg_S.
Community Expert
Community Expert
May 10, 2024

. . .  The full version is usually only about $20 more than the upgrade version.

John Waller
Community Expert
Community Expert
May 10, 2024

In terms of licensing, when you purchase an upgrade you still have one license with two serial numbers. The 2024 serial number is tied to the 2023 serial number on the same license. That's why you get discounted pricing for an upgrade compared to a full version.


When you enter the 2024 upgrade serial number on a machine where 2023 is not already installed, the installer will ask for a serial number from a previous qualifying version. That is your 2023 serial number,

 

So 2 machines in total.

 

To use 2024 on different devices to 2023, you need to buy a Full Version of 2024. Then you have two licenses and 4 activations in total. Then you can have 4 devices in total,

FrankFOSAuthor
Participant
May 10, 2024

Well, now I have two conflictiing answers; is there any one who has actually tried this?  btw:  I want 2024 for just one feature:  I have 27" monitors that are blinding without dark mode, which everyone else seems to have solved 5-10 years ago.  Adobe should just release a patch for 2023.

Peru Bob
Community Expert
Community Expert
May 11, 2024
quote

Well, now I have two conflictiing answers; 


By @FrankFOS

 

That is why I pinged Adobe employee @Jeffrey_A_Wright .

Since it is approaching the weekend, a response may not be available until Monday.

Glenn 8675309
Legend
May 10, 2024

yes to everything.

Each version is it's own installation.