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D
dwlmgold
Inspiring
January 9, 2017
Answered

Photoshop Elements v15: Own a license, sign on required to use editor, WHY?

  • January 9, 2017
  • 2 replies
  • 609 views

I own a license to Photoshop Elements v15.  I run Windows 10 on a Dell laptop.  Windows updates are current.  Until today, I could select to edit an image from organizer, the editor would load and I could edit the image.  This afternoon, after selecting to edit an image in the organizer, Elements responds with a panel with trial software requirements and a dialogue that requires sign in to continue.  Why?

This topic has been closed for replies.
Correct answer dwlmgold

I established a chat session with Adobe.  Apparently the application lost my serial numbers somehow.  I had to sign on with my Adobe ID and select to license the software.  I re-entered the serial numbers for both Elements and Premier Elements and the problem was resolved.

2 replies

D
dwlmgoldAuthorCorrect answer
Inspiring
January 10, 2017

I established a chat session with Adobe.  Apparently the application lost my serial numbers somehow.  I had to sign on with my Adobe ID and select to license the software.  I re-entered the serial numbers for both Elements and Premier Elements and the problem was resolved.

A
Anwesha Dev Chaudhary
Participating Frequently
January 10, 2017

It might be possible that you have signed out of your account.

Try signing in with your Adobe ID and let us know if you face any issue.

Thanks,
Anwesha

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