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Oboenut
Participating Frequently
November 11, 2021
Answered

Photoshop Elements Won't Install on Windows 10 Build 21H1

  • November 11, 2021
  • 1 reply
  • 1648 views

I am getting an error message that my browser needs to be updated when attempting to install Photoshop Elements 2019 on a Windows 10 build 21H1 machine.  The software has been installed correctly on other Windows 10 machines, albeit with a lower build (usually 1909 or 20H2).  The installation of PE 2022 started correctly  (I aborted before it got too far, because I don't own a license for PE 2022), but all the copies that I own (4 total) are of PE 2019 and I don't want to have to upgrade all my licenses.

Is there any way to get PE 2019 to install correctly on the 'errant' machine?

This topic has been closed for replies.
Correct answer John Waller

Did that.  It didn't work.

Just so you know:  I ‘retrofit’ a test machine with build 1909 of Windows 10 and got the same error when trying to install Photoshop Elements 2019.  In my opinion, this only proves that Adobe has intentionally deprecated the ability to install older versions of this software in an attempt to force the purchase of newer versions.  This isn’t just annoying, it represents a callous disregard of your users and purchasers of Adobe software.

 

I should be able to install any product that I own on any version of a supported operating system, for as long as I want, without being forced to upgrade at my own expense.

 


quote

Did that.  It didn't work.

 

Thanks for the update.

 

It's a shame. It has worked for so many others. Long discussion on this issue here: https://community.adobe.com/t5/photoshop-elements-discussions/unable-to-install-adobe-photoshop-elements-2019-on-win-10/m-p/12186914

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 11, 2021

Which browser do you have?

MS Edge is the latest.  IE is obsolete now.

Firefox and Chrome are also good.

 

Nancy O'Shea— Product User & Community Expert
O
OboenutAuthor
Participating Frequently
November 12, 2021

I've tried Edge, Firefox and Chrome.  No luck. I had signed out on my wife's old computer, knowing I would be 'tranferring' the license to the new one, and now I can't even sign back in on hers.  Her default browser is Chrome.  Your 'more information' link on the error message tells me that only IE can be used to sign in, which is obviously bogus.  On her new computer (which is where I first saw the issue), I even 'recovered' the machine to put it back in 'pristine' condition - build 2004.  Still no luck.

 

I own multiple copies of Photoshop Elements 2019, because I have it installed on more than 2 computers (three desktops and two laptops, to be exact).  I do not want to have to upgrade all those machines at my own expense just because Adobe has no fix for this.  

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 12, 2021

Although it may sound counter-intuitive,  try installing the Creative Cloud desktop app first. No need to sign up for a plan.

https://creativecloud.adobe.com/apps/download/creative-cloud

 

Then try installing Elements.

 

That has worked for people running Win 11. See if it works for Win 10 21H1 too.

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