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Ken22864056726f
Participant
January 27, 2022
Question

Photoshop elements won't open pdf files since upgrading to Mac Monterey Version 12.1

  • January 27, 2022
  • 1 reply
  • 915 views

Hi Photoshop Elements 2022 has stopped being able to upload PDF documents.

This version was downloaded from the Apps store.

You can navigate to the document and see the upload window showing a thumbnail of the actual document but when you press open, the file appears blank in  Photoshop.

Please help !

This topic has been closed for replies.

1 reply

N
Adobe Employee
Nishutosh208861643a3s
Adobe Employee
February 7, 2022

@Ken22864056726f Thanks for reaching out to Adobe for your issue. I tried the below steps on latest MAC app store build and not able to reporduce. The steps I followed was as follows:-

1. Install App store 2022 PSE build.

2. Go to Open and navigate to location of PDF document.

3. Check in upload window thumbnail is visible of document.

4. Click Open.

In my case document opened successfully. I would request you to please provide me the screen recording of the issue and also share the machine details and testdata(if possible) to debug. Thanks!

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