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bru58
Participant
March 9, 2020
Question

photoshop elements wont download from iphone

  • March 9, 2020
  • 2 replies
  • 582 views

i am quietly going mad

previously i could plug my iphone in and when i click to download photos it would

it checkes media says there 5600 appox files it then goess to download excluding duplicates

plaese check your connection to computer check your battery etc

is there any way to sort this out

    This topic has been closed for replies.

    2 replies

    imjack2
    imjack2
    Inspiring
    June 6, 2020

    This problem is related to iOS 13.1.2 and later versions.
    It inhibits download of images to either MAC or PC and Microsoft's own Photos program has same problem, so it's for sure an Apple iOS issue.
    There is a long thread on another Photoshop Elements forum discussing this problem:
    https://feedback.photoshop.com/photoshop_family/topics/latest-ios-13-1-2-seems-to-cause-problem-importing-images-from-camera-with-pse2019

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 9, 2020

    What OS and version of Elements are you using?

    This one is driving me nuts too.  Unfortunately, I believe it is a Microsoft/Apple problem as I have seen the same problem reported by others who are not using Adobe products. 

    However, if you are a Windows user taking HEIC or HVC formats on your iPhone, take a look at this article.

    B
    bru58Author
    Participant
    March 9, 2020

    I am using photoshop elements 2019 with windows 10

    my old version of photoshop elements 12 with windows 6 always worked until both did up grades

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