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J
jasminea84869805
Participant
July 17, 2017
Question

Photoshop on my new computer

  • July 17, 2017
  • 2 replies
  • 297 views

Hi,

My name is Jasmine Atkins. I brought the student version of Photoshop elements in June 2016. I've never had any issues with it, but I have just brought myself a new computer, and sold my old one, and now can't find where to re-download photoshop. Any help would be much appreciated! I tried my Adobe ID account but couldn't find anything

Thanks

Jasmine

    This topic has been closed for replies.

    2 replies

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    July 17, 2017

    Hi jasminea,

    Thanks for posting in Adobe forum.

    I understand you are facing issue in installing Elements 15 in your machine.

    Can we follow the following steps:

    Firstly,

    - Please click here to download Adobe Application Manager for Windows.

    or

    Please click here to download Adobe Application Manager for Mac.

    - After installation please double click its icon on your desktop screen to complete the installation.(Windows)

    - After installation please double click its icon by searching it on finder to complete the installation (Mac)

    Secondly,

    Please click here to download Adobe Photoshop Elements .

    - It will be downloaded as a trial version & the file has a pack of multiple languages that includes "English" but when during installation you will mention your adobe id, password & serial number then it will become full version .

    - If you face more issue regarding installation & activation for Elements then please contact our Support Engineers via chat by clicking here.

    Hope this works for you.

    Thanks

    Regards

    Dhananjay

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 17, 2017

    Which version of Photoshop Elements did you buy? Have you got the 24 digit serial number?

    Download your purchased version of the software from Download Photoshop Elements | 15, 14, 13, 12, 11, 10

    Install then enter your serial number when prompted.

    J
    jasminea84869805Author
    Participant
    July 17, 2017

    Thanks! I've got Elements 15

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 17, 2017

    So you're all sorted? Reinstalled successfully?

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