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Gally35
Participant
October 24, 2020
Question

Photoshop organiser 2021 crashes

  • October 24, 2020
  • 2 replies
  • 598 views

I have just purchased and installed photoshop 2021 on my Mac 10.14 and it crashes. Is there a fix to this?

This topic has been closed for replies.

2 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
October 28, 2020

Hi there,

 

We're sorry for the crash issue. I see that you have already tried a couple of troubleshooting steps to resolve this problem. Check out the following troubleshooting and try the offered suggestions which you haven't tried yet: https://helpx.adobe.com/elements-organizer/kb/organizer-crashes-launch-does-not-start.html

 

Also, please submit the crash logs along with your email address to Adobe. It will help us to find the root cause of the crash. Here's how you submit the crash logs: https://helpx.adobe.com/in/elements-organizer/kb/submit-crash-reports.html

 

Let us know the results.

Thanks,

Mohit

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Gally35Author
Participant
November 1, 2020

I have tried all the steps described and it still crashes. The initial crash occurred during updating an old organiser file that only had 3 items in it. 
I received an email from adobe someone would ring but no call yet. 
when I have time I could try a re-install but elements works for me and I am reluctant to take this step. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 25, 2020

Photoshop CC or Photoshop Elements?  They are NOT the same.

 

Nancy O'Shea— Product User & Community Expert
    G
    Gally35Author
    Participant
    October 25, 2020

    I am using Photoshop Elements 2021.  I created a new catalog but it still crashes.  The organiser version in the library/applications support/adobe/elements organiser/ I have folders for V11, 18 and 19. The new purchased organiser display window states it is v 19.0 (20200826.m.151582)x64 My MAC is 10.14.6.(18G6020)

    I have followed forum guidance to rename psa.prf to psa_old.prf which I found in the V19 folder.  I have a catalog folder with all the new catalogs I have tried to create.

    The organiser software fails to load every time.  Photoshop elements works fine. I had previously loaded a trial version of PE2020 but then purchaed the 2021 version but do not know what to do it make my purchase work.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 25, 2020

    Moving from Photoshop to Photoshop Elements where the concerned experts will see this.

     

    Nancy O'Shea— Product User & Community Expert
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