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GelfandG
Participant
October 16, 2018
Answered

Photoshop Raw Question

  • October 16, 2018
  • 1 reply
  • 306 views

Sorry if I am asking in the wrong forum, I am a neophyte.  I have photoshop elements 11.  When I try to import raw files from my Nikon 600 I get this message:

Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for additional information.

This is new, have downloaded thousand of images before. 

Any thoughts?

Thanks

Gary

    This topic has been closed for replies.
    Correct answer Greg_S.

    What version of Camera Raw do you have installed?  I ask because your camera requires version 7.3 but Elements 11 shipped with 7.1.  So, if you have reinstalled the program on a new machine, perhaps ACR has not been updated to 7.4, the latest version it supports.

    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    October 16, 2018

    What version of Camera Raw do you have installed?  I ask because your camera requires version 7.3 but Elements 11 shipped with 7.1.  So, if you have reinstalled the program on a new machine, perhaps ACR has not been updated to 7.4, the latest version it supports.

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