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jamied8730109
Participant
September 15, 2018
Question

Photoshop shuts down when try to use Quick Selection

  • September 15, 2018
  • 1 reply
  • 502 views

I am unable to use Photoshop Elements which I purchased today.

When I try and make a selection on an image using the quick selection tool, Photoshop Elements crashes and quits.

Any assistance would be appreciated because its a lot of money to spend on something which I cant use...?

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    September 15, 2018

    Try resetting the preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    jamied8730109
    Participant
    September 15, 2018

    Thanks for this. Unfortunately, I the first solution you suggested hasn't resolved it.

    I'm not very technical and so don't think I`ll be able to update or roll back graphics driver.

    I think I`ll just have to return and get a refund. A shame because previous versions have worked without any glitches.