Participant

Answered

Photoshop will not activate after upgrading from Windows 10 to Windows 11.

Forum|Forum|4 years ago
December 14, 2021
5 replies
1439 views

Photoshops elements ran fine in Windows 10. I upgraded to Windows 11 and now it reports this:

When I log into my acount, the application shows under Register products with the correct serial number, yet activated devices shows this:

Redownloading my register product using the link on that page did not resolve the issue. Any suggestions would be appreciated.

Thank you,

~ Varan

Windows

This topic has been closed for replies.

Correct answer Greg_S.

What version of Elements are you using?

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

All you need do is to tell them to deactivate your version of Elements, even if it is an older version. Be persistent. They are required to perform the deactivation.

I have not yet upgraded to Win 11 so can't tell you whether there may be other problems with an older version of Elements.

~

~ VaranAuthor

Participant

Thank you Greg. A one minute chat is all it took to resolve the issue. I provided the serial number to my product, they deactivated it and when I started Elements, it reactivated and appears to run just fine in Windows 11.

Thanks again,

~ Varan

amyvegte

Inspiring

I'm also having issues since upgrading to Windows 11 last night. My PSE 22 is suddenly unbearably slow and spins with each click. This is the message I'm seeing in my account: I don't know what it looked like before. Do I need to click on "Download"? Do I also need to go through the deactivation process with support? Does reactivation take long time and have to relocate files again? I'm not sure what to do or why it's just spinning.

Greg_S.

Correct answer

Community Expert

What version of Elements are you using?

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

All you need do is to tell them to deactivate your version of Elements, even if it is an older version. Be persistent. They are required to perform the deactivation.

I have not yet upgraded to Win 11 so can't tell you whether there may be other problems with an older version of Elements.

GoldingD

Legend

Did you register your copy at Adobe.com? Bring up Adobe.com, sign in, manage your account, look at your products, if registered then it might show up,in activations, deactivate the older one.

~

~ VaranAuthor

Participant

This is an older version of Photoshop Elements distributed on CD.

GoldingD

Legend

Is this a subscription or old stand alone PS?

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