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Participating Frequently
March 27, 2021
Question

PhotoshopServer System Error [PS Elements]

  • March 27, 2021
  • 3 replies
  • 2379 views

I keep getting a popup error message even when not using Photoshop.

I have uninstalled a resinstalled the software but the problem persits. Attached is a screen shot.

 

[Moderator moved to Photoshop Elements.]

 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
May 15, 2022

Which operating system do you have?

Which version of PS Elements?

 

See Photoshop Elements System Requirements.

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
Sue6C2BAuthor
Participating Frequently
May 18, 2022
I have PE 2021 190X64 (20210811.m.158081)
The error message that comes up is icucnv58.dll
It was suggested that I uninstall Elements and reinstall and since that
time the message comes up twice, one after the other.
kglad
Community Expert
Community Expert
May 18, 2022

you've posted two DIFFERENT error messages about two different dll's.

 

hence my last post wondering if you needed to make more than two corrections.  but now after seeing your last post, it appears you failed to grasp that there are multiple different error messages, not the same message repeated.  you probably therefore only corrected one of the problems, and not the second.

 

you'll need to pay attention to details to solve these problems following the steps i've already listed.

Legend
March 27, 2021

You say you are using Photoshop. But it looks very much as if you are using Photoshop ELEMENTS. If you are, don't try and do anything related to Creative Cloud, that would be useless or worse.

Sue6C2BAuthor
Participating Frequently
April 5, 2021

You're right, I'm using Photoshop Elements and this is the message I keep getting. I don't use the Creative Cloud at all....as far as I know. In the past I've only installed from disk.

kglad
Community Expert
Community Expert
April 5, 2021

you're probably going to need to reinstall.  you could try resetting your preferences first:

 

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

 

http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

 

but if that fails,

 

properly uninstall (do not delete) using the windows uninstaller. 

restart your computer. 

reinstall

kglad
Community Expert
Community Expert
March 27, 2021

uninstall ps, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall ps