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teemuml
Inspiring
Nov 24, 2024 1:49 PM UTC
Answered

Photoshot Elements 2019 (i.e. ver 17) won't install on Windows 11

Dear Sir and Madams,
I'm aware that this topic has been discussed about, here, already. But for me it hasn't been resolved. So, please forgive me for starting a fresh thread.

I do have a licence for Photoshop Elements 2019 (i.e. ver 17), and it works perfectly well with my Windows 10 Home. However, I've acquired a new laptop, and thus, I'd need to transfer the software to a Windows 11 (64 bit) environment.

I chatted with Adobe Support on Friday, and got a download link and pakage. Sadly, while trying to ignite the installation process, I keep getting an error message which says my browser or OS needs to be updated (although those are up to date).

Also, the download through my Adobe Account Registered Products menu is a dead-end. The package (exe) arrives with no problem - but the installation fails at the very beginning.

The solution I referred to, earlier, was to install the Creative Cloud desktop app first, and then retry the PSE 2019 installation. Regrettably, that didn't work for me. So, please, could someone suggest another workaround to tackle the situation.

My sincere thanks to the Community.

    teemumlCorrect answer
    Inspiring
    Dec 15, 2024 8:53 AM UTC

    Just to let you all know...  the solution that worked for me - after trying this and that with Adobe Support - was to first install PSE 2022, and then PSE 2019. However, before that e.g. C++ visual files were repaired and reinstalled, credentials and cerficates were fixed, Creative Cloud (Desktop) was reinstalled and several Adobe processes were terminated on the go. Could never have managed that on my own, so, thank you Adobe Support and its helpfull staff. Over and out, for now.

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    10 replies

    teemumlAuthorCorrect answer
    Inspiring
    Dec 15, 2024 8:53 AM UTC

    Just to let you all know...  the solution that worked for me - after trying this and that with Adobe Support - was to first install PSE 2022, and then PSE 2019. However, before that e.g. C++ visual files were repaired and reinstalled, credentials and cerficates were fixed, Creative Cloud (Desktop) was reinstalled and several Adobe processes were terminated on the go. Could never have managed that on my own, so, thank you Adobe Support and its helpfull staff. Over and out, for now.

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      tjiang_9073
      Participant
      Dec 23, 2024 8:03 AM UTC

      @teemuml Thank you for your solution! I finally installed PSE 2019. Instead of PSE 2022, I installed PSE 2024 then followed by PSE 2019.  When PSE 2019 working, I uninstalled PSE 2024.  This issue already troubled me for a week and was going to give up. Glad that it has been resolved!

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        teemumlAuthor
        Inspiring
        Dec 23, 2024 2:28 PM UTC

        Glad to hear that, @tjiang_9073 . It seems installing another version of PSE is the solution. However, it varies depending on your setup which one does the trick.

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          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          Nov 24, 2024 6:57 PM UTC

          @teemuml said:  The package (exe) arrives with no problem - but the installation fails at the very beginning.

          Try installing in Compatibility Mode:

          • Right-click on the .exe file
          • Select Properties
          • Select the Compatibility tab
          • Check the box to Run in compatibility mode and choose Windows 7
          • Click OK

           

          Please let us know if this works.

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            teemumlAuthor
            Inspiring
            Nov 25, 2024 5:15 AM UTC

            Ah, that sounds promising. Will give it a shot, asap. Thank you @Greg_S. !

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            teemumlAuthor
            Inspiring
            Nov 25, 2024 3:54 PM UTC

            @Greg_S. , I very much regret to inform you that this didn't work out for me. (I got the same update notification/message as earlier.)

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            jane-e
            Community Expert
            jane-eCommunity Expert
            Community Expert
            Nov 24, 2024 1:53 PM UTC

            @teemuml 

             

            I've moved your post from Photoshop to the Photoshop Elements forum.

             

            Jane

             

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            teemumlAuthor
            Inspiring
            Nov 24, 2024 2:03 PM UTC

            Thank you @jane-e , and my apologies.

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            jane-e
            Community Expert
            jane-eCommunity Expert
            Community Expert
            Nov 24, 2024 3:22 PM UTC

            No worries @teemuml . This is your first post and we don't expect users to know the best place to put their questions. Hopefully a PSE will be able to assist.

             

            Jane

             

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