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stefanoi2187507
stefanoi2187507
Participant
October 21, 2019
Answered

Photosohop Elements 2019 on OSX Mojave problem

  • October 21, 2019
  • 2 replies
  • 923 views

I installed PSE 2019 on OSX Mojave (10.14.6). When I try to open the application I got this error popup: "Your application install seems to be damaged. Please reinstall the application". I have already reinstalled the application, I have already restarted my MAC,  but I got same result. Any suggestions ? Any ideas ?

    This topic has been closed for replies.
    Correct answer 99jon

    Sorry that made no difference.

    I would suggest going to Utilities >> Installers

    Then run the uninstall for PSE 2019

    Download the software again from this link.

    https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

    Before re-installing you could also run the CC Cleaner tool in case any remnants have been left behind.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    2 replies

    P
    Phinny
    Legend
    October 21, 2019

    Run permissions and chron scripts on your Mac and see if that helps.  Is your installer on an Adobe PSE 2019 CD?

    stefanoi2187507
    stefanoi2187507Author
    Participant
    October 21, 2019

    Two months ago, I already installed, PSE 2019 on my MAC with Mojave and it worked. I don't have a CD: I downloaded *.img sw from my Adobe account. But today, bad idea, I made a clean install of OSX Mojave... And PSE 2019 was a first application I installed.

    99jon
    99jon
    Legend
    October 21, 2019

    Try trashing the prefs which often helps. Adding to the control list may also work.

     

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash if visible:

    com.adobe.PhotoshopElements.plist

    com.Adobe.Elements Organizer.17.0.plist

    com.adobe.ElementsOrganizer2019.plist

    Adobe Photoshop Elements 17 Paths (document)

    Adobe Photoshop Elements 17 Settings (folder)

     

    The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

     

    One other thing to try:

    Click System Preferences in the dock and open Security & Privacy

    Choose the Privacy tab and then choose Accessibility

    Click the lock to unlock (you may be prompted for your Apple system login password)

    Then click the plus button

    Navigate to:

    Macintosh HD >> Applications >> Adobe Photoshop Elements  2019 >> Support Files

    Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

    Re-lock and try the editor again.

     

    See image below.

     

    stefanoi2187507
    stefanoi2187507Author
    Participant
    October 21, 2019
    I tried both suggestiones, but ii still doesn't woks. Thanks.
    99jon
    99jonCorrect answer
    Legend
    October 21, 2019

    Sorry that made no difference.

    I would suggest going to Utilities >> Installers

    Then run the uninstall for PSE 2019

    Download the software again from this link.

    https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

    Before re-installing you could also run the CC Cleaner tool in case any remnants have been left behind.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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