Phtoshop Element - reactivate

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I bought PS Elements two months ago and it worked perfectly. However, when I try to open the program now, it says that I have to reactivate PS Elements. When I press the buttom "Reactivate", I get 404 Page not found.

I have tried to reinstall Elements but it doesn't work.

Please advice what to do.

Greg_S.

Community Expert

Windows 10 may be the problem because of security concerns and the activation process. You will have to contact Adobe Support to resolve this.

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D

danå92533041Author

Participating Frequently

I have already contacted the support three times. They promised to call me back but they never did.
Not sure how to proceed. I have used Adobe products for many years withoutt experiencing any problems.

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Peru Bob

Community Expert

Check the status of your support ticket:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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Greg_S.

Community Expert

You are the second person this week to have this problem. Are you using a VPN?

As I said, your best bet is to contact Adobe Support.

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D

danå92533041Author

Participating Frequently

I'm using Windows 10.
No VPN.

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Greg_S.

Community Expert

. . . and what Operating System are you using.

I suggest you try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

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