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erivero
Participant
January 15, 2017
Question

Picture does not show, just a question mark

  • January 15, 2017
  • 1 reply
  • 384 views

Brand new Mac and Elements 15 just installed. Imported the pictures fine and they show in grid mode, but when I double click all I get is a blank picture with a question mark

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 16, 2017

    Hi,

    Are these the multiple files for which you see question mark on thumbnail or few files?

    In case there are some of them, then I would request you to please check and report the resolution of any such file. To do so, select this file, open the Information tab in right panel:

    Report the size field value (along with resolution( x x y) ) for this image.

    Thanks,

    Arshla

    E
    eriveroAuthor
    Participant
    January 16, 2017

    After the latest upgrade it works fine. I have no clue what caused the original problem. Thanks

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