Participant

Question

Picture PAckage editing layout issues

Forum|Forum|1 year ago
May 30, 2024
6 replies
294 views

I am using Photoshop Elements 2023 and working in picture packages with which I am quite familiar. However, lately after I choose the source and hit OK only some of the photos remain in the layout. What can I do to clean up or start over?

Jeff Arola

Community Expert

What version of the Photoshop Elements Organizer are you using?

Can you post a screenshot of what your seeing?

The screenshot i posted of the Photoshop Elements Organizer is what it has generally looked like for many versions

on Windows systems.

The Picture Package on the Windows side has been accessed through the Print dialog in the Photoshop Elements Organizer since Photoshop Elements 3.

As far as support, it is true that Adobe really only offers full support for the current versions of their software, which in the case of Photoshop Elements is version 2025.

Jeff Arola

Community Expert

If your using Windows, then the Picture Package is part of the print dialog available from within the Photoshop Elements Organizer under File>Print.

On the Mac side it's in the Photoshop Elements Editor under File>Picture Package in Expert or Advanced mode.

J

John249773468k46

Participant

So no, Jeff Arola, the PE Organizer function in Windows 10 doesn't look anything like your screenshot. Probably you should re-evaluate, then update your response. From what I've learned from 2 tech assistants (one even from Adobe itself, as I've already described above), their PE product is not being supported.

Glenn 8675309

Legend

Adobe supports the most current version, and the previous version: in this case PSE 2025, and pse 2024.

WHAT I WOULD DO IF I HAD YOUR PROBLEM....

1. log out of the editor.
2. unistall it.
3. REDOWNLOAD the editor from your Adobe account, reinstall it.

It won't hurt anything to try, and will take about 7 minutes.

Any number of things might cuase this: printer drivers that haven't been updated come to mind.

Jeff Arola

Community Expert

John,

What version of Photoshop Elements and operating system are you using?

Can you describe the problem your having with the Picture Package?

Adobe stills sells Photoshop Elements, so it's still very much supported by Adobe.

J

John249773468k46

Participant

I should hope that you are correct about PE being supported, but it's the Adobe tech representative himself that told me it's not being supported. Here's the direct segment of the chat transcript that pertains:

PSE 2022 is an outdated, out of support and discontinued application, Adobe has officially discontinued the support from the older products, We are sorry we are not able to help, You need to upgrade the application to the latest one

Keep in mind that he stated that after he had done a remote access session (about 20 minutes), wherein he himself tried to get it to work.

As a potential fix, just today I uninstalled the program, then re-installed it from the Adobe site, using my existing license from 2022. It installed, but it doesn't work. There's no picture package function coming up from any of the tabs, and there's no preferences bar. So, no, I can't see any evidence of PE being supported.

J

John249773468k46

Participant

I've been using photoshop elements since 2022 (when I bought it). Using the picture package function on this software has never been easy, but now, per a chat session with an Adobe representative (presumably), who even did a remote session on my unit, and who even did some manipulations in elements himself, it's an outdated product, and is no longer being supported by Adobe. WTF is up with Adobe? If the guy is on the level, that has to be about the poorest advice from any software vendor that I've ever received. I even asked the guy (twice), so if it's outdated, what version he might recommend. No response. Very, very inadequate. If I can find an alternative to photoshop elements, I will get it. Any significant advice would be appreciated.

Jeff Arola

Community Expert

I would try resetting the Picture Package preferences by going to

Macintosh HD/Users/UserName/Library/Preferences/Adobe/Elements/21.0/Adobe Picture Package

and trashing the

Adobe Picture Package Prefs

Glenn 8675309

Legend

I'm asuming you have some sort of template. Please post some screens shots of the before and after this happens. Please do not take a picture of your comptuer screen with your phone: we really need to see then entire program- including the lyaers panel.

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