Pixelated Downloaded Images

Forum|Forum|2 years ago
September 9, 2023
3 replies
478 views

We just started taking photos with a Galaxy S23. We use the photo downloader to load the images from the phone to the Organizer. Lately all the photos appear pixelated when they appear in the Organizer. We tend to try to load about 800 photos at a time. We have never had this problem with our older phones. I'm a very amature photographer. Any suggestions would be greatly appreciated.

Organizer

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Greg_S.

Community Expert

What is the resolution size of your monitor and what is the format and resolution in Megapixels of youir Galaxy S23 photos? IIRC, the camera can take photos that exceed 100 MP. If that is the case, you may be running into the Organizer's Maximum file size problem. Normally when this happens, a generic icon will be seen in the Organizer. But perhaps you are seeing the file's internal thumbnail. See this HelpX article for more details.

dons21808534Author

Participant

The resolution size of the monitor is 2560x1440.

The format of the S23 is JPEG and the sesolution is 1080x2340 pixels.

dons21808534Author

Participant

One interestimg addition. When we loaded the images onto a flashdrive and then loaded them from there into the organizer, they were no longer pixelated. Maybe this will help?

Greg_S.

Community Expert

Your phone files can be very high resolution, so I suspect that you are viewing a temporary thumbnail. Try selecting a file and updating the thumbnail by pressing Ctrl+Shift+U. Elements will refresh the thumbnails automatically but it sometimes takes a while to do so.

dons21808534Author

Participant

Thanks for the suggestion. I imagine the resolution is much higher on the new phones. I did try selecting a few images, one at a time, but with no luck. The images stayed pixelated?

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hatstead

Inspiring

What is the resolution of these photo-files?

Open one of the files in the Editor, go to Image>Resize>Image size, and you can ascertain the resolution in px/in.

dons21808534Author

Participant

Thanks for responding.
Resolution is 72 px/in

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hatstead

Inspiring

The concensus among the cognoscenti is that 72px/in is ok for viewing web content on a computer screen. For printing, 240-300px/in is a desirable range, although I have printed successfully at lower values. How does a test print look obtained via the Editor? And how does one of your images look on another computer/screen?

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