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S
Seattle
Participating Frequently
July 28, 2017
Question

Please Connect to The Internet

  • July 28, 2017
  • 1 reply
  • 2013 views

I have been using Photoshop Elements 12 for some time. Apparently out of the blue, I started getting the above notice. It was followed by "Please connect to the internet and retry". However I am connected to the internet, and the computer's clock has the correct date and time.

How do I best go about resolving this?             
Thanks very much.

Tim

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 31, 2017

    Hi,

    Please see https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

    Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

    Thanks,

    Arshla

    S
    SeattleAuthor
    Participating Frequently
    July 31, 2017

    Dear Arshia,

    Thank you very much for getting back to me. I have tried all of the suggestions I knew how to do, and I still can not open my Photoshop Elements 12 (Serial Number REMOVED BY MODERATOR). I also tried deleting the software and reinstalling it. What I can not understand is that it ran smoothly for a number of months, and then, "out of the blue” I began getting a notice that I needed sign in to register my product, which I had already done. When I try to do so I get a notice that either I am not connected to the internet or my clock needs to be reset. Neither of these things are the case. Do you know of some way that I can talk with someone with Adobe to help me resolve this?

    Thanks again.

    Warm Regards,

    Tim

    Moderator note: Please don't post serial numbers here.  This is a public forum, available to anybody, not Adobe support.

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    August 1, 2017

    Please get in touch with support team at Contact Customer Care .

    Thanks,

    Arshla

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