Skip to main content
H
Harrie5ED1
Participant
May 16, 2021
Question

Plug-in installation problem

  • May 16, 2021
  • 1 reply
  • 1311 views

After having used the demo version of Lasersoft SRDx plug-in with Photoshop Elements 2021 I bought this plug-in for further use. No problems sofar. In the menu structure it shows up under the menu Filter. When choosing SRDx in the pull down menu as the latest used filter the plug-in bombed out completely and it refuses to be reinstalled alltogehter. It fails to show up in the menustructure so that I cannot enter my registration data to authorize use.

Has anybody encountered this or a similar problem and maybe have a solution?

 

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 16, 2021

Does the plug-in file (SRDx.8bf) still exist in the following folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins?

How did you try to uninstall the plug-in?  Did you use the Control Panel?

What happened when you tried to reinstall?  Without knowing more about what you have done, it seems that any uninstall/reinstall problem belongs to the plug-in manufacturer and you should contact them for advice.  (I just installed the demo version and had no problems with it on a quick test.)

 

H
Harrie5ED1Author
Participant
May 20, 2021

The SRDx.8bf never was in the folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins? Even no Plug-ins folder.

When installing SRDx the default installing folder is <C: Program Files\Lasersoft Imaging>. There the SRDx.8bf is found within the folder named <Photoshop SRDx Plug-in> from which folder I have used the Uninstall SRDx.exe file

When installing the plug-in I both tried as Administrator and not as Administrator. All in vain. It doggedly refuses to show up in the menustructure.

In the meantime I have contacted the manufacturer. See what they can come up with.

H
Harrie5ED1Author
Participant
May 20, 2021

To add to my previoius post: I am working with Windows 10.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices