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Lucky314
Participant
May 1, 2017
Question

Premier Elements 13, no start

  • May 1, 2017
  • 6 replies
  • 426 views

Hello.
My Premier Elements 13 does not start anymore. Organizer works as well as Photoshop elements.
If I go on new project or old comes the charging circuit and then nothing happens.
I use the videocutter very rarely ...
Have windows 10

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    6 replies

    Dhananjay Sati
    Participating Frequently
    May 4, 2017

    Hi Lucky,

    Please right click the icon of Adobe Photoshop Elements & run it as "Administrator".

    Hope this should work.

    Thanks

    Regards

    Dhananjay

    Lucky314
    Lucky314Author
    Participant
    May 3, 2017

    I have reset it. Then at least photoshop and the organizer works

    Please give me better tips

    Lucky314
    Lucky314Author
    Participant
    May 3, 2017

    Are you kidding me?

    Now nothing works.

    I have done everything as described. The two folders renamed.

    Now comes "error 16" and photoshop does not function any more!

    Dhananjay Sati
    Participating Frequently
    May 2, 2017

    Hi Lucky,

    Thanks for posting in Adobe forum.

    I understand you are facing issue with Adobe Premiere Elements work space.

    Could you please try the following steps:

    - Go to location

    C:\Program Files (x86)\Common Files\Adobe\

    - Rename "SLCache" to "SLCache.old"

    - Go to location

    C:\ProgramData\Adobe\

    -Rename "SLStore" to "SLStore.old"

    If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

    - Open "Run" command

    - Type %ProgramData%  inside Run command

    - Hit "Enter"

    Open Adobe Elements & give it some time to open (30 seconds approx)

    - It should ask you to activate the product

    - Sign in with your Adobe ID

    - Enter your serial number & activate the product

    Hope this helps

    Happy Editing

    Thanks

    Regards

    Dhananjay

    Lucky314
    Lucky314Author
    Participant
    May 2, 2017

    Hello!

    Yes, I have deposited the Serialnnummern on its website.

    Since when it no longer works I do not know. It was about 6 months ago.
    As I said I use Premier very rarely.

    I start Premier and go on start, then comes old or new project start. No matter what I click. There comes the loading beam and then nothing happens.

    Microsoft Visuals xyz I have already downloaded and installed.

    The library and Photoshop works without problems. I use these programs every week.

    I think I will download Premier again and reinstall. Unfortunately, I am traveling in Lebanon and the internet is very slow.

    Thanks for your help.

    Participating Frequently
    May 1, 2017

    Hi Lucky,

    Thanks for posting on Adobe forums.

    As I understand you are not able to use Adobe Premiere Elements 13.

    Could you please provide the following information so that we can help you out?

    - For how long are you facing this?

    - Could you please give me the exact error?

    - Do you have the Serial numbers for both Photoshop Elements & Premiere Elements 13 ?

    Regards
    Neeraj

    Lucky314
    Lucky314Author
    Participant
    May 2, 2017

    Hello!

    Yes, I have deposited the Serialnumber on your website.

    Since when it no longer works I do not know. It was about 6 months ago.

    As I said I use Premier very rarely.

    I start Premier and go on start, then comes old or new project start. No matter what I click. There comes the loading beam and then nothing happens.

    Microsoft Visuals xyz I have already downloaded and installed.

    The library and Photoshop works without problems. I use these programs every week.

    I think I will download Premier again and reinstall. Unfortunately, I am traveling in Lebanon and the internet is very slow.

    Thanks for your help.

    Von: nee.rai27

    Gesendet: Montag, 1. Mai 2017 20:09

    An: Alexander Hoffmann <a.hoffmann79@posteo.de>

    Betreff: Premier Elements 13, no start

    Premier Elements 13, no start

    created by nee.rai27 <https://forums.adobe.com/people/nee.rai27> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/9488423#9488423>