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joep15122776
joep15122776
Participant
March 28, 2017
Answered

Premiere Elements 15 Organizer Problem

  • March 28, 2017
  • 2 replies
  • 460 views

I am operating on a Windows 10 PC and have used Premiere Elements 15 successfully for two+ months, now Immediately after the catalog loads in Organizer, I get an error message telling me there is a problem and the program will be closed. This is followed by a message stating that the problem will be analyzed and I will be notified of any solution. The program closes without any further information. This has occurred many times and I have uninstalled and reinstalled the program twice without any resolution.

This topic has been closed for replies.
Correct answer Anwesha Dev Chaudhary

Sorry for the inconvenience.

Please try out the steps mentioned below and let us know if it helps:

  1. Launch Elements Organizer while keeping the Shift key pressed to open the Catalog Manager.
  2. In the Catalog Manager dialog, click New to create a catalog. Provide a name for the catalog, and then click OK.
  3. Launch the Preferences dialog (Ctrl/Cmd + K).
    1. In the Preferences dialog:
    2. In the Media Analysis tab, deselect all checkboxes.
  • In the Files tab, deselect the checkboxes:
    --Automatically Search for and Reconnect Missing Files
    --Automatically Generate Thumbnails for Video Files

   4.  Start Elements Organizer.

   5. If Organizer launches without any issues, switch back to your older catalog.

Thanks,
Anwesha

2 replies

A
Anwesha Dev ChaudharyCorrect answer
Participating Frequently
April 19, 2017

Sorry for the inconvenience.

Please try out the steps mentioned below and let us know if it helps:

  1. Launch Elements Organizer while keeping the Shift key pressed to open the Catalog Manager.
  2. In the Catalog Manager dialog, click New to create a catalog. Provide a name for the catalog, and then click OK.
  3. Launch the Preferences dialog (Ctrl/Cmd + K).
    1. In the Preferences dialog:
    2. In the Media Analysis tab, deselect all checkboxes.
  • In the Files tab, deselect the checkboxes:
    --Automatically Search for and Reconnect Missing Files
    --Automatically Generate Thumbnails for Video Files

   4.  Start Elements Organizer.

   5. If Organizer launches without any issues, switch back to your older catalog.

Thanks,
Anwesha

I
Itwasmythirtiethyear
Participating Frequently
April 19, 2017

Yes, these instructions corrected the problem. Thank you.

On Tue, Apr 18, 2017 at 11:57 PM, Anwesha Dev Chaudhary <

99jon
99jon
Legend
March 28, 2017

This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

You may see something like:

Faulting module: LavasofTcpService64.dll

If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

  • -Go to the Windows Control Panel >> Programs (Uninstall a Program)
  • -Find and select Web Companion.
  • -Click Uninstall.
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