Premiere Elements 2018 is somehow showing as expired?

9 replies
628 views
Translate

Hi,

I have a perpetual licence for both Photoshop and Premiere Elements 2018, but wheni tried to open premiere today it said my licence had expired, and when i tried to re-enter my serial number it wouldnt accept it and told me to contact customer support.

Help?

This topic is closed to new replies. Start a new post to keep the conversation going.

Peru BobCorrect answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Translate