Participant

Answered

Print command

Forum|Forum|1 year ago
January 13, 2025
4 replies
453 views

when I engage the print command it shuts down the whole program. I have photoshop 14

Correct answer Greg_S.

Try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button. That usually solves many printer problems.

Greg_S.

Correct answer

Community Expert

Try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button. That usually solves many printer problems.

E

ed_8523ThackeryAuthor

Participant

It worked! Thanks so much. I've been unable to print for weeks because I could'nt figure it out.

Greg_S.

Community Expert

The Organizer and the Editor use different print engines. So, it would be interesting to see if you can print with the Organizer.

E

ed_8523ThackeryAuthor

Participant

You are correct. I tried Organizer and was able to print. So something is askew with the Editor print engine?

Greg_S.

Community Expert

. . . Does it happen with both the Organizer and the Editor print command?

E

ed_8523ThackeryAuthor

Participant

I don't used Organizer. Only Editor

Jeff Arola

Community Expert

What operating system do you have?

Have you recently upgraded the operating system, gotten a new printer or installed a newer printer driver/software?

E

ed_8523ThackeryAuthor

Participant

Device name DESKTOP-LGG7DEO
Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Installed RAM 12.0 GB (11.8 GB usable)
Device ID 172FE9F7-FB03-47B1-8955-E1B217C3377C
Product ID 00325-82122-50759-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

I have not upgraded the system or added any new printers or drivers. The printer works with other photo printing. software.

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