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Participating Frequently
May 23, 2021
Answered

Print problem

  • May 23, 2021
  • 2 replies
  • 577 views

I posted a few weeks ago but still can't fix. PSE 2020 on Win 10: I have two printers 1) a Canon TS8220 for photo printing and 2) a Brother laser printer for documents. When I send a photo print job to the Canon, it prints on the other printer. Sending other jobs (e.g., Word) to the Canon print correctly. I uninstalled and reinstalled PSE and did the same with the Canon printer. Drivers are up to date. Didn't fix. Suggestions?

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Correct answer Greg_S.

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't fix it, reinstall the printer driver from Canon.  Don't rely on the one installed by Windows.

 

If that doesn't fix it, give us a screenshot of your printer dialog.

 

Added:  You appear to have had the same problem a few years ago.  Essentially, the same solutions were offered you back then and worked.

2 replies

Greg_S.
Community Expert
Community Expert
May 24, 2021

@MDH08, images cannot be posted via email replies. You have to log into the forum. 

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
May 23, 2021

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't fix it, reinstall the printer driver from Canon.  Don't rely on the one installed by Windows.

 

If that doesn't fix it, give us a screenshot of your printer dialog.

 

Added:  You appear to have had the same problem a few years ago.  Essentially, the same solutions were offered you back then and worked.

MDH08Author
Participating Frequently
May 23, 2021
I am using Canon drivers. I had reset preferences before I posted my issue.
Here's the screen shot. Hope it's what you wanted.
Thanks.
Peru Bob
Community Expert
Community Expert
May 23, 2021
quote
.Here's the screen shot.
By @MDH08

There is no screenshot.