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Participant
April 5, 2021
Answered

printer incompatibility

  • April 5, 2021
  • 1 reply
  • 356 views

I have just changed to a canon selphy cp1300 ws after my canon selphy cp 910 packed up. When I try printing I get the message 'printer not compatible with elements 15'!  How can I correct this please?

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Correct answer hatstead

1. Go on Canon's web site and make sure that you have the latest driver for the new printer.

2. In Editor, go to Edit>Preferences>General. Click on "reset preferences on next launch" and proceed to do this. Close PSE and restart the program.

1 reply

hatstead
hatsteadCorrect answer
Inspiring
April 5, 2021

1. Go on Canon's web site and make sure that you have the latest driver for the new printer.

2. In Editor, go to Edit>Preferences>General. Click on "reset preferences on next launch" and proceed to do this. Close PSE and restart the program.