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wilmas44875376
wilmas44875376
Participant
March 18, 2019
Question

printing problems

  • March 18, 2019
  • 1 reply
  • 216 views

Hi, just had a chat session with Adobe support. They advise to post the question here. Elements 13 does not recognize my printer (epson stylus pro 3880).

Updates are downloaded already.

Thanks, kind regards

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    March 18, 2019

    Hi Wilmas,

    Sorry to hear that Photoshop Elements 13 does not recognize the printer, could you please try uninstalling and reinstalling the printer drivers?
    Also, could you please let us know the operating system you're working on?

    If you're using Windows operating system, then please go to Control Panel>Devices and Printers, right click on the printer which is not recognized, in the menu go to Printer Properties, and give it a short name - e.g. My Printer. Make it default printer and see if it works,.

    Regards,
    Sahil

    wilmas44875376
    wilmas44875376Author
    Participant
    March 18, 2019

    Thanks Sahil, but it does not work. Operating system is indeed Windows 10.

    Kind regards, Wilma

    Is there a way to test if the printer would work if I use a creative cloud option. (wouldn’t like to pay for a year if I cannot use it) I am in desperate need to print photo’s.

    hatstead
    hatstead
    Inspiring
    March 18, 2019

    wilmas44875376  wrote

    Thanks Sahil, but it does not work. Operating system is indeed Windows 10.

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    Are you unable to print via Editor and via Organizer?

    Did you install a Windows update in April 2018? This has resulted in major problems for may users with PSE. See here:

    Error: An integer between 50 and 8 is required | Elements | Windows 10

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