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Nigel495800
Participant
February 16, 2026
Question

Problem downloading *.MOV files from an Ipad.

  • February 16, 2026
  • 1 reply
  • 0 views

I can see thumbnail and play video with Media Player in Windows 11. In Photoshop Elements 11 the thumbnail is blank and cannot be played. Do I need another codec? If so how do I find out which?

I am almost certain I did not have the problem in Windows 10.

I tried playing the files in Quick Time in Windows, but that also does not work.

    1 reply

    99jon
    99jon
    Genius
    February 17, 2026

    PSE11 is quite old software so there will likely always be problems with (.mov) files. One solution is to convert from mov into mp4 using a free app like Handbrake. Handbrake will also let you batch convert several files in one go.

     

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