Problem downloading *.MOV files from an Ipad.

Question

I can see thumbnail and play video with Media Player in Windows 11. In Photoshop Elements 11 the thumbnail is blank and cannot be played. Do I need another codec? If so how do I find out which?

I am almost certain I did not have the problem in Windows 10.

I tried playing the files in Quick Time in Windows, but that also does not work.

99jon · Accepted Answer

The current version is PSE 2026 or you can buy the photo Editor & Video editor as a bundle. Mov files work fine for me in PSE 2026 - see Organizer image. The apps are now sold as a three year licence at a one off price - no ongoing monthly subscriptions. You could download the free trial and test it for seven days before purchase.

https://www.adobe.com/products/photoshop-elements/free-trial.html

99jon · Answer

PSE11 is quite old software so there will likely always be problems with (.mov) files. One solution is to convert from mov into mp4 using a free app like Handbrake. Handbrake will also let you batch convert several files in one go.

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