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Dennis5CAA
Participant
April 23, 2021
Question

Problem Installing

  • April 23, 2021
  • 1 reply
  • 300 views

I began installation of Elements on my Dell Windows10 laptop 6 hours ago and it has not yet successfully installed.  Any suggestions?

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 24, 2021

You're not giving us much information to go by.  Six hours is not normal, unless you are using a modem and a dial-up network.

What method of installation are you using?  Download from Adobe or some other vendor or from a DVD?

How far in the installation process do you get?  The installation screen should show an estimated time to complete. 

Are you receiving any error messages? 

If you go to Task Manager, are you seeing any activity in installation process? 

Are you installing with an Admin. account?

Did you turn off your antivirus software before starting the installation?

    S
    sales5EC6
    Participant
    May 26, 2021

    Hi, do you have an error message?

     

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