Problem installing Photoshop Elements 2018

Forum|Forum|5 years ago
January 20, 2021
1 reply
531 views

I have PSE 2018 on a laptop and now I want to install it on my new desktop. Is that allowed? If so, why can't I install it on the desktop. After I try to aneter the code, I get a message that my email has been used before.

Problem or error

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Peru Bob

Community Expert

You need to use the serial number, not the redemption code. A redemption code can ony be used once to get a serial number.

See here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

and here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Install PSE 2018 from your original download or disc and go to the Help > Sign in from the Editor menu and enter your serial number when prompted.

andreww20876633Author

Participant

Does that mean that I can only install the program on one computer?

This serial number/redemption code thing is highly complex and convoluted. All I know is that I followed the instructions on the enclosed documentation and got a message that I could not install the program.

andreww20876633Author

Participant

I apologize for the extra reply. THe whole point is that I could not install PSE 2018, so I have no access to any menus.

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