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lawrences21084086
Participant
September 20, 2017
Question

Problem loading Elements 7

  • September 20, 2017
  • 1 reply
  • 169 views

Elements 7:  purchased May 14/09,  re=loaded July 21/09

I have been using this program since purchased (an used it constantly as a member of a large Photography Club), and 1 year ago switched to Windows 10. All still worked fine. A short while ago I uploaded a new Windows 10 patch and ever since then I cannot get Elements to load and work. It loads to the main screen but no tools or other options appear and the only way to get out of the program is to re-boot the computer. I have checked online for solutions and there are many chats about what appears to be this problem after loading the patch with many others.

Is this an Adobe problem? Is there a fix? What can I do? Do I need to upgrade the Elements program to a newer version. Please advise if you can..

Many thanks, Lawrence

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    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 20, 2017

    lawrences21084086  wrote

    Is this an Adobe problem?

    No, it's a Windows problem.

    Is there a fix? What can I do? Do I need to upgrade the Elements program to a newer version.

    You can try updating or rolling back your video driver directly from the card manufacturer's site.

    Personally, I would get the newest version of Photoshop Elements.  It's worth the investment.

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