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Q
Quartermoon
Participant
April 20, 2021
Answered

Problem opening PDF files in Elements 19 (and Elements 14!)

  • April 20, 2021
  • 3 replies
  • 503 views

This issue is slowly driving me insane.

 

I'm on a desktop iMac running Mojave right now, using Elements 19, but this issue has been around ever since I upgraded to Elements 14 from Elements 10.

 

Sometimes--not always, but sometimes--I cannot open a random PDF properly. The first stage always seems fine:

 

You can see the image just fine, so all seems well. But then I click on "OK" and get this:

 

Nothing there...completely blank.

 

The kicker is that I then open Elements 10 and do the same thing, and THE FILE OPENS JUST FINE. So it is not an issue with the file itself. It's something about Elements 14/19.

 

Is anyone else seeing this issue??? Is there any solution other than enshrining Elements 10 on every future computer I own???

 

Thanks!

Correct answer Greg_S.

Unfortunately, Elements stopped providing support to different varieties of PDF files.  I forget exactly when that was, but judging by your post, it happened with Elements 14.

Added:  For a fuller explanation see this post by MichelBParis.

3 replies

C
cneglia
Participant
January 3, 2025

I have the same problem in elements 2020....

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
April 20, 2021

Have you tried restarting your mac to see if that makes a difference?

 

Seems to be an ongoing issue on the mac side since pse 11:

 

https://feedback.photoshop.com/conversations/photoshop-elements/elements-11-pdfs-from-nonadobe-software-open-blank/5f5f45364b561a3d423ca340

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
April 20, 2021

Unfortunately, Elements stopped providing support to different varieties of PDF files.  I forget exactly when that was, but judging by your post, it happened with Elements 14.

Added:  For a fuller explanation see this post by MichelBParis.

    MichelBParis
    MichelBParis
    Legend
    April 20, 2021
    quote

    Unfortunately, Elements stopped providing support to different varieties of PDF files.  I forget exactly when that was, but judging by your post, it happened with Elements 14.

    Added:  For a fuller explanation see this post by MichelBParis.


    By @Greg_S.

     

    I don't know what is happening exactly in this case. I have never seen a difference between PSE10 and more recent versions to open various pdf flavours.

    Does the file open normally in Acrobat Reader or other editors/browsers?

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