Problem opening PDF files in Elements 19 (and Elements 14!)

Question

This issue is slowly driving me insane.

I'm on a desktop iMac running Mojave right now, using Elements 19, but this issue has been around ever since I upgraded to Elements 14 from Elements 10.

Sometimes--not always, but sometimes--I cannot open a random PDF properly. The first stage always seems fine:

You can see the image just fine, so all seems well. But then I click on "OK" and get this:

Nothing there...completely blank.

The kicker is that I then open Elements 10 and do the same thing, and THE FILE OPENS JUST FINE. So it is not an issue with the file itself. It's something about Elements 14/19.

Is anyone else seeing this issue??? Is there any solution other than enshrining Elements 10 on every future computer I own???

Thanks!

Greg_S. · Accepted Answer

Unfortunately, Elements stopped providing support to different varieties of PDF files. I forget exactly when that was, but judging by your post, it happened with Elements 14.

Added: For a fuller explanation see this post by MichelBParis.

cneglia · Answer

I have the same problem in elements 2020....

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