Problem reinstalling Elements 11 after computer crash

Forum|Forum|6 years ago
December 24, 2019
3 replies
670 views

Our computer with my copy of Elements 11 update for Windows died in an impressive event involving burning capacitors. We have a new computer but can't transfer anything from the old one, so I can't download my copy of Elements 11 because I get a message that the computer is lacking some necessary files. After contacting Adobe and getting passed around by customer support, I have been instructed to ask for help in the forum. Now what?

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Legend

AdeleR718Author

Participating Frequently

Yes, that helps a gret deal!

A

AdeleR718Author

Participating Frequently

Photoshop 11 is now successfully reinstalled. Thank you for all of your help.

T

Test Screen Name

Legend

"so I can't download my copy of Elements 11 because I get a message that the computer is lacking some necessary files" Where are you trying to download it from?

A

AdeleR718Author

Participating Frequently

We upgraded from Elements 8 to Elements 11 on the old computer and I have the email with the original link to download the update. I am allowed to download the update to another computer but the new computer, of course, doesn't have Elements 8 on it since we can't access the old, dead computer. I have been in contact with 2 separate Adobe reps who say they can't help me but some tech person might read the forum posts.