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Participating Frequently
June 6, 2023
Answered

Problem Reinstalling Photoshop Elements 14 on desktop

  • June 6, 2023
  • 2 replies
  • 470 views

I had to temporarily remove my Photoshop Elements 14 software from my desktop computer about a month ago and have been trying to reinstall it using the CD I purchased from Best Buy years ago.  After installing, it initally told me that I had the software installed on too many devices, so I was blocked from using it on the desktop.  *But I do not have it installed on any other devices.*  (I  did at one point have it on a laptop, but have had it uninstalled from there for some time.)  Given the message, I uninstalled it from my desktop and tried installing again.  This did not help.  On this next reinstallation attempt, it kept getting stuck on "initializing installation", then eventually (finally) told me that installation failed because the software is "not genuine".  You can't tell me that suddenly now Best Buy sells non-genuine software or that Adobe is only just now detecting something "wrong" about it seven years later.  I then attempted to download the software from the internet and chose Photoshop Elements 14.  I was able to get to the point of putting in my serial number again, but now it tells me the serial number is invalid.  I'm typing it correctly, and it's the same one I've been using for seven years.  Why is it invalid now?  Whether or not the product is "outdated" and no longer supported, the fact remains, I purchased it, and I should still be able to use it with the serial number I was provided when I did so.  Any help with getting this situation straightened out, helping me to be able to use this software again, that I have relied on, would be greatly appreciated.  Thank You.  

This topic has been closed for replies.
Correct answer Greg_S.

The messages you are getting strongly suggest that you did not sign out properly before reinstalling the program.  Hence, the too many activations message.  You need to contact Adobe Support and request that your license activations be reset. You can start a chat session by signing into your Adobe.com account and clicking the blue Contact Us button under the Help & Support menu.  A chat window should pop up. 

2 replies

Greg_S.
Community Expert
Community Expert
June 6, 2023

Unfortunately, your experience is a common one when trying to get Support to reset the licenses.  Glad it is now sorted out.

 

MML9975Author
Participating Frequently
June 6, 2023

Somehow I feel that it was thanks to your reply this time and my sharing it on the next chat.  Again, much appreciated.

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
June 6, 2023

The messages you are getting strongly suggest that you did not sign out properly before reinstalling the program.  Hence, the too many activations message.  You need to contact Adobe Support and request that your license activations be reset. You can start a chat session by signing into your Adobe.com account and clicking the blue Contact Us button under the Help & Support menu.  A chat window should pop up. 

MML9975Author
Participating Frequently
June 6, 2023

Thank you for your reply and help.  I had originally started a chat and was told on chat that I should post my issue to the community forum...   I had been told there that, because my software is outdated, chat could not provide support for my issue.  But I did try another chat after receiving your reply, and copied and pasted your reply to them.  And only THAT is what seemed to get the ball rolling for getting things straightened out.  I am up and running again with the program again.  Many Thanks again.